Mark equipment off rent and schedule pickup
Record the customer’s call-off and billing cutoff, then create the pickup work needed to recover the equipment.
Before you start.
- Open an active rental with one or more active assignments.
Steps.
Record the call-off
Take me there →Open the rental and choose Mark off rent. Enter the effective date and select the whole rental or only the lines and assignments the customer is returning.
Review the charge cutoff and pickup obligation before saving.
The active rental detail shows the assigned unit and the return work that remains before closeout.
Open full-size screenshot (new tab)Schedule the pickup
Take me there →An Owner or Dispatcher opens the resulting pickup obligation or creates a pickup dispatch leg, then selects the units, date, window, address, and driver or carrier. A Yard Manager can record the off-rent return but cannot create the pickup leg.
Track the return chain
Complete pickup, receive the equipment, record its return condition, and finish inspection and Yard readiness work before expecting it to become Available.
warning
Off rent stops or defines rental-charge responsibility. It does not mean the unit is back, inspected, rent-ready, or finally invoiced.
Common problems and recovery.
Off rent did not make the unit Available.
Complete the pickup, return, inspection, and Yard readiness chain and resolve any service blockers.
Pickup is complete but the rental is still open.
Finish the remaining return, line, billing, and closeout work; pickup changes movement and custody only.
Continue in EquipFlow.
Open the product to do the work, or contact support if the saved information does not match what this article describes.
Last reviewed 2026-07-10 against EquipFlow product commit 65a153c3f.