Support.

Where to email, how fast we respond, and what to include so we can help on the first reply.

Email support.

The primary support address is [email protected]. First response is within one business day, Monday through Friday, Central time. That address is monitored by a person, not a ticket queue, so plain-language descriptions work better than form-style tickets.

When you write, include your company name, the email you sign in with, and a short description of what you expected to happen and what actually happened. A screenshot or the approximate time of the issue helps more than a long narrative.

Founder escalation.

For integration, billing, or access issues that cannot wait for the next business day, email [email protected]. This goes directly to the founder and is read on weekends and after hours. Please reserve it for genuinely urgent issues — everything else is faster through the main support address.

For QuickBooks integration issues.

When a QuickBooks Online sync does not behave as expected, the three pieces of information that save a day of back-and-forth are: the QuickBooks company ID (the realmIdshown on Intuit’s connected-apps screen), the approximate timestamp of the failed sync in your local time, and whether the failure is on a push from EquipFlow to QuickBooks or a pull from QuickBooks to EquipFlow.

If you need to disconnect and reconnect to clear a stuck state, the instructions are at /integrations/quickbooks/disconnect. Reconnecting within 90 days preserves the mapping you set up during onboarding, so the cutover is immediate rather than a second configuration pass.

Deletion and data requests.

To request deletion of cached integration data — including QuickBooks access tokens and cached QuickBooks references — email [email protected] from the email address associated with your account. We confirm deletion in writing within one business day. Data already written into your QuickBooks company file is not affected — we do not delete records we do not own.

Status and incidents.

Operational notices — scheduled maintenance, outages, or integration-wide issues affecting QuickBooks sync — are posted inside the product changelog at dashboard.equipflow.app (requires sign-in), and mirrored in the public changelog when the scope warrants it. If the application is unreachable we post to LinkedIn and reply-all on any active support thread so the update reaches you even if the dashboard is down.

Last updated: April 20, 2026.